IT Server Support

Data storage and management

Data management is the practice of collecting, keeping, and using data securely and efficiently, optimizing the use of data within the bounds of policy and regulation.

  • Consultation to identify appropriate data classification:
    • Protected Level 1 (PL-1)/Confidential (High)
      • HIPAA compliant (Health Insurance Portability and Accountability Act)
      • Personally identifiable health information
      • PHI (Protected Health Information)
    • Protected Level 2 (PL-2)/ Moderately sensitive (Medium)
      • Individually identifiable human subject research data not containing PL-1 data elements and that the IRB (Institutional Review Board) or Campus Privacy Office have not determined is high risk. This includes human genomic data that can be re-identified using publicly available data.
      • Student record information protected by FERPA (Family Educational Rights and Privacy Act)
    • Protected Level 3 (PL-3)/ Public information (Low) 
      • Public directory information
      • Fully de-identified research information about people that is not PHI related (caution required as full de-identification is very difficult). The Information Security Office recommends consulting with the IRB or Campus Privacy Office (link sends e-mail) on de-identification.
  • Keeps data in a safe location to ensure security and integrity
  • Secure data transfer (SSH and Globus)

IT Technical Support

Assistance to individuals regarding technology-related devices, providing users with answers and resolutions to problems they may be experiencing.  IT support can encompass the setup, installation, and configuration of equipment, plus much more.

  • Personal interaction
  • Procedural guidance and consultation
  • Software management
    • Application software is is planned, implemented, monitored and controlled
  • Account Management
    • Data access and permissions
  • Basic IT Trainings
    • Best practices
    • File transfer software
    • Desktop security

*See intake form for specific services provided

SDSU & SDSU IV researchers and SDSU HealthLINK Center partners
receive competitive pricing at all stages of research.

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